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If your question is not answered here, please submit it to faq@network-it.net.
Q:
What software do you support?
A: Network-IT will support
all Microsoft products and most of
the other software products commonly used by small businesses.
Q:
I have a friend that knows something about computers and he usually takes care
of our problems?
A: We've found through years of experience that many
small businesses use a friend, relative or an employee that has another job
function, to try to manage their computer systems. However, these people often
aren't up to date with the latest technologies or solutions, are unavailable
when you need them, and don’t have the time to be proactive. This is costing
you lost productivity and bringing your business to a standstill. Network-IT is
a solution that allows you to contact a qualified team of experts 24 hours a
day, 7 days a week. Network-IT will also work with you to improve or add to
your current network to avoid problems in the future.
Q: Why
shouldn't I just call the manufacturer of my computer for help?
A: That does seem to make sense, doesn't it? However, most
people who have tried this just get very frustrated. They experience long hold
times, they are often asked to perform some task on their computer that they
don’t understand or know how to do, and being charged $35 for every call it’s
enough to drive you crazy. Network-IT will solve any problem with your computer
immediately over the Internet or phone. If we can't, we can send one of our
technicians over at your earliest convenience to take care of it in person.
Q: Over time, my computer has gotten so much slower. I have not installed anything new. How can I make it faster again?
A: Whenever you open a file, then later save it, there may no longer be enough room to save the whole file in the same space, so that file becomes fragmented because it gets split and saved into two separate locations. The next time you open it, it will take slightly longer to open. When you save it again, it might get fragmented further, and so on, and so on… In order to reverse the affects of this, you need to periodically defragment your hard drive. To do this, open My Computer. Right-click on C:. Click on Properties. Tools, Defragment Now.
Q: Some people do their computer tasks so quickly. What are some shortcuts I can do to be more efficient?
A: Here are few to get you started:
- Quickly scroll through open applications alt-tab:
A dialog box will show up in the center of the screen.
Keep the ALT key pressed down. Each time you press the TAB key you will move to the next item. Stop when you get to the application you want.
- Highlight large groups of items: Click the top or left-most area, then scroll to the right or bottom and Shift-Click the bottom or right-most area. Among other uses, this is excellent for deleting a lot of e-mails or for deleting/copying/moving files. Remember, once they are highlighted, you can right-click your mouse to see a context-sensitive menu for options.
- Cut, copy and paste ctrl-x, ctrl-c, ctrl-v:
These are keyboard shortcuts that are especially helpful in Word documents. Because you may already have your hands on the keyboard typing, you can quickly use these shortcuts without using your mouse. For example, to move a whole paragraph up one paragraph: 1) position your cursor at the top of the paragraph, hold the shift key down while moving the cursor down to the end of the paragraph to highlight the whole paragraph. 2) Press CTRL-X. 3) Position the cursor in the new location. 4) Press CTRL-V. Your paragraph has now been moved. You can adapt this shortcut for many uses other than paragraphs.
Submit your questions to
faq@network-it.net.
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